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If audio is only playing on one side of your Spectunes audio glasses, please reset them to re-pair the left and right temples.
If the touch panel is unresponsive or registering unwanted taps:
If your glasses do not connect properly, such as one side having audio issues or encountering other connectivity problems, you may need to reset them.
If you are still facing the issue then connect to our customer care.
Please verify if Spectunes is connected with other devices. If so, please disconnect it to enable pairing with your new device.
User can view the name "Focally’s Spectunes" at the time of pairing the deice.
If the connection isn't established once the device is turned on, it will automatically shut down after 2 minutes.
All the Windows devices with Bluetooth are compatible with Spectunes. Please follow the Windows Bluetooth user guide and Spectunes user guide to pair the devices.
All the Android devices with Bluetooth are compatible with Spectunes. Please follow the Android Bluetooth user guide and Spectunes user guide to pair the devices.
All the Apple devices with Bluetooth are compatible with Spectunes. Please follow the Apple Bluetooth user guide and Spectunes user guide to pair the devices.
Selecting the appropriate eyewear can be a complex task. This guide will help you to find the perfect match. Each front frame has a unique shape and aesthetic design, which are evaluated based on three key criteria to determine the following.
The frame size indicates the horizontal width of the frame, measured between the centers of the left and right hinges. Our frames are available in multiple sizes. Refer to the chart below to see the range:
To determine your correct frame size, Use a ATM card to measure the head size by holding the ATM card against the mirror. You can do this method and analyse if you have a small , medium and large headsize. Based on this you can select the Spectunes frames that matches your head size.
If you already own a pair of glasses, you will see some numbers engraved on the inside of the eyewear temple:
The first one is the Model name, then the Lens width and Bridge width. There is usally a third number which represents the Temple Length, which is the measurement in millimeters of the ‘arms’ of the frame. Sometimes there is also a fourth number which is the Lens Height.
Each of these numbers is measured in mm.
Fitting refers to the aesthetic aspect that determines the extent of face coverage for a specific size.
As shown in the image, there are three distinct fits to choose from, determined by lens width rather than size.
The available fittings are:
This functional information describes the different types of the bridge and the nosepads.
The four available bridge and nose pad options are:
• High bridge fit: Provides a secure and comfortable fit for individuals with a high nose bridge and lower cheekbones. Ideal if the bridge of your nose is above the level of your pupils.
• Low bridge fit: Ensures a secure and comfortable fit for those with a low nose bridge and higher cheekbones. Perfect if your eyewear tends to slide down your nose, sit too low, or press on your temples or cheeks.
• Universal fit: Suitable for most face shapes.
• Adjustable nose pads: These can be widened or narrowed to match your unique nose shape.
Choosing the right frame size and lens width is crucial for comfort and style. Frame size includes lens width, bridge width, and temple length, usually printed on the temple arm. For small faces, opt for <47 mm lens width; medium faces, 48-49 mm; and large faces, 52-55 mm. For face shapes, we suggest: oval faces suit any frame, round faces benefit from rectangular frames, square faces soften with round frames, and heart-shaped faces balance with bottom-heavy frames. Refer to our detailed measurement guide to ensure the best fit.
This guide will show you what is generally preferred frame shapes that is suitable for face shapes. Only consider this as a reference guide before selection of the frames.
The buyer can purchase the lens directly from Focally. This option allows for a seamless and straightforward process, ensuring that the lens is compatible and ready for use. To proceed with this option, please visit our website where you can find the Spectunes products, enter the product page that you liked and you will be shown with two options:
Now choose between any one option and if you select customize your lens you will be shown with options to select the lens along with their prices. If you don’t want to customize your lens then the standard lens is selected by default.
Please follow the below provided instructions for easy touch controls or follow the user guide.
Users can check their Emails, SMS and WhatsApp for order confirmations and order IDs.
Users can download their invoice from the website once they log in. It will also be available as an email attachment.
Shipment tracking ID or link will be shared to you once your order has been dispatched and the link will be shared to you through Email and SMS.
Regular updates on your order status will be available on the website and sent to your registered Email and SMS. Please ensure your contact information is correct.
Once payment is confirmed, users will receive an Email ,SMS and WhatsApp notification. Please save this details for your future references.
Once payment is confirmed, Order modifications cannot be made. If it is related to your prescription we will reach out to you for reconfirming the details you provided and then proceed to dispatching the order. But if there is any support still required, please reach out to our customer support. We will do our best to modify the order if there is a possibility , So do reach out to our support quickly.
For any questions or concerns about your order, our customer support team is available via email or chat. Please don’t hesitate to reach out. If a phone call assistance is required from our team kindly specify the reason on Email or WhatsApp support chat and we will reach out to you.
Detailed information about our return policy is available under “Return and Exchange” users are encouraged to review this policy before making a purchase.
Users will be notified of any discounts or promotions through Email or Website. Ensure you subscribe on our website and follow us on the social media to receive these updates.
Users can manage their orders, track shipments, and view order history through their account on our website. Please Signup to ensure all your details saved.
The estimated delivery time depends on the pin code location. Generally our safe shipping takes about is 1-8 working days depending on your pin code, though some products may take 1 or 2 days more than the estimated delivery time shown in the pin code checker if there is customized lenses added from Focally. Detailed information is provided on the product pages.
We are committed to delivering your products as quickly as possible.
All products are delivered through reputed courier services (Blue Dart, Delhivery, DTDC etc.). Currently there is only standard shipping.
Eyeglasses with prescription lenses may take a couple of days more than the standard lenses to ship. So expect at least 6-8 days of delivery time.
Do not accept the package if the seal is broken.
We recommend recording a video during the unboxing process. This documentation can be used to support any claims for physical damage or missing items.
We charge ₹300 for Cash on delivery orders. We recommend customers to use pre-paid orders if they want to avoid COD charges. And we don’t allow COD on order value above ₹7,000.
If you are unhappy with your purchase from our website, the Company offers exchange under the following conditions:
To request a refund, or exchange, email us at “ su*****@fo*****.in ” or reach out to us using other customer support options that we have provided and we will contact you.
Focally does not maintain refund policy. So you need to make sure you check the product and their guides correctly before making a purchase. But instead we will make it easy for you with our 7 days exchange policy.
Focally doesn’t provide refunds but will allow for exchanges instead with the 7 day period time. And in case if there is refund occurs then maximum refund amount a customer can receive for any order will be equal to or less than the total amount credited to Focally for that specific order. If any portion of the amount has already been refunded for any reason (including, but not limited to, custom charges, delivery charges, etc.),
It will be considered a partial refund and will be deducted from the available refund amount. Under no circumstances will Focally be liable to refund or reimburse more than the total amount credited to Focally for any order. Incase if the customer has made a prepaid order and is not able to receive the order even after Focally’s attempts on the delivery dates to the customer then the refunded amount will be deducted with the delivery charges incurred to the company from the invoice value amount of the customer’s order.
Focally takes utmost care in delivering you the best in quality products and services, Still if the user is unsatisfied with the service or the purchased product, we do maintain an easy return and exchange policy by contacting us through the su*****@fo*****.in . The conditions to meet the requirements are provided under the support section below.
Return of the product is accepted only in exceptional cases as mentioned below:
Exchange of the product is accepted in the following:
When the product satisfies the conditions specified in the allowed conditions for return and exchange of the product, Then customer can raise a request to su*****@fo*****.in with a valid purchase invoice delivered along with the product or with a copy of invoice downloaded from the website account page along with supported documents to validate your concern like proof of damage. After the submission of the necessary request our customer team will validate your request and get back to you for any further redressal or arrange for exchange or return of the product as required by the customer based on satisfying the specified conditions. Once a return or exchange is accepted, All the details after confirming the return or exchange will be conveyed to the customer through a registered email address and registered contact number and we will arrange for a pickup from your doorstep and the product will be verified by the delivery partner for confirming if all the accessories and packaging material in their original condition along with a valid purchase invoice. The time for return pickup will be 4-7 days from the date of approval of the request. Time for exchange of the product will be 4-7 days from the date of approval of the exchange request to delivery of the new exchanged product to the customer. In case of return of the product, the customer will be getting the refund amount back to his original account within 7 days from the date of successful pick-up of the product by our courier service partner.
The following conditions does not allow you to exchange the product
Customized Lenses: Customized lenses are non-returnable unless there is damage from shipping or visible physical damage to the customized lens or temples. Proof of such damage, either in image or video format, must be sent to su*****@fo*****.in .
No Audio Distraction: If there is no noticeable audio distraction or noise.
Request Timing: Requests made more than 7 days from the delivery date will not be eligible for exchange. Note that the delivery date is included in the 7-day period.
Physical Damage by Customer: If the product is physically damaged due to mishandling by the customer during unboxing or use.
Fit and Style Dissatisfaction: If the user is dissatisfied with the product’s fit or style, they should refer to the size selection guide and frame selection guide before making a purchase.
The cost of shipping related to the return pickup as well as exchange related shipping will be borne by the Focally If the reason for exchange is fair and reasonable and once if its approved by the customer support and details of it will be conveyed to the customer during your interaction with our customer support and the same will also be conveyed through the mail. But if the exchange is requested which is not under fair conditions for Focally then the customer will bear shipping costs.
Focally provides Smart Temples warranty up to 6 months from the date of purchase. Please ensure to keep your invoice copy incase you want to claim your warranty. For customized lenses Focally provides warranty for certain lenses coating only up to 1 year.
Don’t miss out to personalize your Spectunes.
Spectunes smart glasses is a wearable technology that combines the functionality of eyeglasses with Bluetooth audio capabilities. These smart glasses typically feature integrated open-ear speaker speakers and microphones, allowing users to listen to music, make phone calls, and interact with voice assistants without the need for separate headphones or earbuds. You can connect the Smart glasses to other primary devices via Bluetooth. You can even integrate custom lenses on this Smart glasses directly from Focally or from your optician.
Reach out to our support team on Email or WhatsApp chat support and mention the request for the item. We will share you the price and payment option to purchase them individually as they are currently not yet sold in the store. And we will ship those items to you.
Spectunes smart glasses offer impressive battery life, with up to 10 hours of runtime for listening to music and other audio. For phone calls, you can expect around 6 hours of continuous use, ensuring you stay connected throughout your day. And Spectunes has more than 3 days of standby time.
Yes, Spectunes typically have an automatic turn-off feature that activates after 2 minutes of inactivity. This helps preserve battery life and ensures efficient use of the glasses. If you’re not actively using them, they will automatically power down to conserve energy.
The warranty for Spectunes covers the side temple for 6 months from the date of purchase. This ensures that any issues with the side temple of your glasses are covered during this period, providing peace of mind regarding the durability and quality of your eyewear.
Before using your new Spectunes Audio Smart Glasses, take a moment to review the user manual. It contains important tips and guidelines on how to operate the glasses safely and effectively. Familiarizing yourself with these instructions ensures you get the best experience right from the start.
No, currently Spectunes does not support the functionality of recording videos or taking pictures. These smart glasses are primarily designed for audio functions such as listening to music, making calls, and interacting with voice assistants.
No, Spectunes doesn’t have any display integrated in them.
To turn on the glasses, press and hold the side temples for at least 5 seconds, or until you hear “Power On.” Ensure Bluetooth is enabled on your phone, then select “Focally’s Spectunes” from the Bluetooth list. Once paired, you will hear a confirmation that the glasses are connected. For further assistance, please refer to our user guide or pairing guide.
To check the battery level of your Spectunes, iOS users can view the battery symbol after connecting the device. Android users, on the other hand, users can view the battery symbol after connecting the device and see the percentage level by accessing the Bluetooth settings within their smartphone’s application menu. This feature allows for easy monitoring of battery life to ensure uninterrupted use of your Spectunes smart glasses.
No, prescription glasses cannot be returned once customized, as they are tailored to your specific vision needs. Focally verifies prescription accuracy via communication channels like WhatsApp or Email before production to ensure correctness. Double-checking your prescription details during ordering is essential to avoid issues with your eyewear.
No, Focally do not support refunds. But we can provide exchanges if you reach out within 7 days from the date of purchase. We do provide warranty claims as well, so please see our warranty section. Kindly make sure to select the right product for you before purchase.
The Magnetic hinge in Spectunes smart glasses works by using magnets and a hinge mechanism to securely snap the front frame and side temple together. This design allows for easy detachment and attachment of the frames, providing convenience and durability. Additionally, a snap mechanism ensures a reliable connection, enhancing the user experience with seamless functionality.
Head Size and Face Shape Guide: we have provided a size guide above. This guide will help you determine which frame sizes are most suitable for your head size and face shape. Check the measurements of the frames listed on the product page. Common measurements include lens width, bridge width, and temple length.
We accept easy and secure methods of payment. We support UPI, COD, Net-banking, Credit card, Debit cards and even Paylater applications. Our payment gateway is powered by Razorpay so you can checkout all the options in our checkout page.
The products would take around 2 days to 7 days to reach your destination in INDIA. please do check the pincode checker on our product page to see how long is shown based on your pincode entry.
You can drop us an Email at su*****@fo*****.in or you can even reach out to us using our socials. Another way is to reach out to us using our WhatsApp chat support. If the inquiry is urgent we will make sure to reach out to you as soon as possible over the call.
Requests for exchanges must be raised within 7 (Seven) days of receiving the product. But please note if you have customized the lens then we wont be able to proceed with the exchange. But if the customer is ready to bear the lens cost again then we will exchange the frames of your choice. But please ensure to check our head size and face shape guide.
To provide your eye power details to Spectunes, fill out the prescription section during online checkout.
You will have three options of submission Submit manually, Upload Prescription and Submit later.
Make sure include sphere (SPH), cylinder (CYL), axis (AXIS), and any other specifics for multifocal lenses. Spectunes’ customer support will reach out to buyer for assistance or verification to ensure accurate customization of the buyer eyewear. For further assistance you can reach out to us.
If you don’t have your prescription readily available, it’s important to obtain it before ordering your eyewear from Focally. Providing your prescription ensures that your glasses are crafted to correct your specific vision needs accurately. Without it, Focally may not be able to customize your lenses correctly, potentially affecting the clarity and comfort of your eyewear. Contact Spectunes’ customer support for guidance on obtaining your prescription or options we may have to assist you in acquiring this information.
We are working on making our products available at your location soon. We will update the store locations on our website. But untill then you can checkout our product images to refer how it looks.
Requests for exchanges must be raised within 7 (Seven) days of receiving the product. We do not provide refund on any of the products.
Spectunes smart glasses are designed to be water-resistant, offering protection against sweat and light rain. However, they are not fully waterproof and should not be submerged in water or exposed to heavy rain. For optimal performance and longevity, avoid wearing them during activities where they might be heavily exposed to water. Always check the specific model’s specifications for detailed information on water resistance.
Spectunes does not support simultaneous connection to two devices. Currently, they allow connection to one device at a time for optimal functionality and user experience.
The charger for Spectunes operates at 5 volts (5V). This voltage is standard for many electronic devices and ensures compatibility with common USB charging ports and adapters.
Yes, Spectunes smart glasses feature a built-in microphone that allows you to make and receive phone calls hands-free while you device is connected to your phone via Bluetooth. Simply use your device’s voice assistant to make the call or answer calls directly through the glasses using touch controls.
Spectunes are compatible with any device that supports Bluetooth connectivity to output audio.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
* The images shown are closer to the visual representation and the color tone may vary slightly than the images shown.
They mean the same thing: the strength of your prescription. If you're nearsighted you will have a minus (-) before your values, and if you’re or farsighted you will have a plus (+).
This is for people with astigmatism. This is when one part of the eye needs more correction than the rest. The Cylinder value is written with a minus (-) sign.
This is only for people with astigmatism. The axis is a number between 0 and 180 and determines the orientation of the Cylinder (CYL).
This mainly applies if you have Progressive or Bifocal power. This mainly specifies the near spherical power or for presbyopia. Incase you want only near power, you can fill in AP value as per your prescribed details.
If you have only one PD value above 50, then please divide that by 2 & fill in both
eyes equally. For example for 64 PD value, Fill it with 32 and 32 for Right and Left.
In case doctor has specified these separately for each eye, you can fill them separately.
You can leave the input box empty if you don’t have them in your vision correction details.
