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If audio is only playing on one side of your Spectunes audio glasses, please reset them to re-pair the left and right temples.
If the touch panel is unresponsive or registering unwanted taps:
If your glasses do not connect properly, such as one side having audio issues or encountering other connectivity problems, you may need to reset them.
If you are still facing the issue then connect to our customer care.
Please verify if Spectunes is connected with other devices. If so, please disconnect it to enable pairing with your new device.
User can view the name "Focally’s Spectunes" at the time of pairing the deice.
If the connection isn't established once the device is turned on, it will automatically shut down after 2 minutes.
All the Windows devices with options to connect with Wireless headsets are compatible with Spectunes. Please follow the Windows wireless headset user guide and Spectunes user guide to pair the devices.
All the Android devices with wireless headset connectivity options are compatible with Spectunes. Please follow the Android wireless headset connectivity options user guide and Spectunes user guide to pair the devices.
All the Apple devices with wireless headset connectivity options are compatible with Spectunes. Please follow the Apple wireless headset connectivity options user guide and Spectunes user guide to pair the devices.
Selecting the appropriate eyewear can be a complex task. This guide will help you to find the perfect match. Each front frame has a unique shape and aesthetic design, which are evaluated based on three key criteria to determine the following.
The frame size indicates the horizontal width of the frame, measured between the centers of the left and right hinges. Our frames are available in multiple sizes. Refer to the chart below to see the range:
To determine your correct frame size, Use a ATM card to measure the head size by holding the ATM card against the mirror. You can do this method and analyse if you have a small , medium and large headsize. Based on this you can select the Spectunes frames that matches your head size.
If you already own a pair of glasses, you will see some numbers engraved on the inside of the eyewear temple:
The first one is the Model name, then the Lens width and Bridge width. There is usally a third number which represents the Temple Length, which is the measurement in millimeters of the ‘arms’ of the frame. Sometimes there is also a fourth number which is the Lens Height.
Each of these numbers is measured in mm.
Fitting refers to the aesthetic aspect that determines the extent of face coverage for a specific size.
As shown in the image, there are three distinct fits to choose from, determined by lens width rather than size.
The available fittings are:
This functional information describes the different types of the bridge and the nosepads.
The four available bridge and nose pad options are:
• High bridge fit: Provides a secure and comfortable fit for individuals with a high nose bridge and lower cheekbones. Ideal if the bridge of your nose is above the level of your pupils.
• Low bridge fit: Ensures a secure and comfortable fit for those with a low nose bridge and higher cheekbones. Perfect if your eyewear tends to slide down your nose, sit too low, or press on your temples or cheeks.
• Universal fit: Suitable for most face shapes.
• Adjustable nose pads: These can be widened or narrowed to match your unique nose shape.
Choosing the right frame size and lens width is crucial for comfort and style. Frame size includes lens width, bridge width, and temple length, usually printed on the temple arm. For small faces, opt for <47 mm lens width; medium faces, 48-49 mm; and large faces, 52-55 mm. For face shapes, we suggest: oval faces suit any frame, round faces benefit from rectangular frames, square faces soften with round frames, and heart-shaped faces balance with bottom-heavy frames. Refer to our detailed measurement guide to ensure the best fit.
This guide will show you what is generally preferred frame shapes that is suitable for face shapes. Only consider this as a reference guide before selection of the frames.
The buyer can purchase the lens directly from Focally. This option allows for a seamless and straightforward process, ensuring that the lens is compatible and ready for use. To proceed with this option, please visit our website where you can find the Spectunes products, enter the product page that you liked and you will be shown with two options:
Now choose between any one option and if you select customize your lens you will be shown with options to select the lens along with their prices. If you don’t want to customize your lens then the standard lens is selected by default.
Please follow the below provided instructions for easy touch controls or follow the user guide.
Customer can find all the necessary order details and confirmation in your registered Email, SMS, or WhatsApp. Please check your inbox (and spam/junk folder, just in case) for your order confirmation and Order ID details.
Users will receive their invoice via email once the order is completed. The invoice can also be downloaded from the website after logging in. If you haven’t received it or need a GST invoice, please reach out to our support team for assistance.
Once your order is dispatched, the tracking ID, link, and other shipment details will be sent to you via Email or SMS.
Regular updates on your order status will be available on the website and shared with you via your registered Email or SMS. Please ensure your contact details are accurate. In case of any incorrect information or if you wish to update your details, please reach out to our support team.
Once the payment is confirmed, you will receive a notification via Email, SMS, or WhatsApp. Please save these details for future reference, as they contain your order information and order number.
Customers will have a 4-hour window from the time of purchase to request any modifications to their prescription, frame selection, or standard order. To make changes, please contact our support team through the Support page or via email with the necessary details.
For any questions or concerns regarding your order, our customer support team is available via Email, Support Form, or WhatsApp chat. Please don’t hesitate to reach out in case of query or issues. If you require phone call or video call assistance, kindly mention the reason in your Email, Support Form, or WhatsApp chat, and our team will get in touch with you promptly.
Detailed information about our return policy is available under “Return and Exchange” users are encouraged to review this policy before making a purchase.
Users will be notified of any discounts, promotions, or special offers via Email, WhatsApp, or through updates on our Website. To stay informed about upcoming offers and the latest technology updates, please subscribe on our website and follow us on our social media channels.
Users can manage their orders, track shipments, and view their order history through their account on our website. Please sign up to ensure your details are securely saved before proceeding with your purchase.
The estimated delivery time depends on the pin code location. Generally our safe shipping takes about is 1-8 working days depending on your pin code, though some products may take 1 or 2 days more than the estimated delivery time shown in the pin code checker if there is customized lenses added from Focally. Detailed information is provided on the product pages.
We are committed to delivering your products as quickly as possible.
All products are delivered through reputed courier services (Blue Dart, Delhivery, DTDC etc.). Currently there is only standard shipping.
Eyeglasses with prescription lenses may take a couple of days more than the standard lenses to ship. So expect at least 6-8 days of delivery time.
Do not accept the package if the seal is broken.
We recommend recording a video during the unboxing process. This documentation can be used to support any claims for physical damage or missing items.
If you are unhappy with your purchase from our website, the Company offers exchange under the following conditions:
To request a refund, or exchange, email us at “ the email icon hovering in the right end corner of this page ” or reach out to us using other customer support options that we have provided and we will contact you.
Incase if Refund occurs as per our mentioned policy then the refund amount will be transferred to the original source account within 10 – 15 working days.
Focally does not maintain direct refund policy. So you need to make sure you check the product and their guides correctly before making a purchase. But instead we will make it easy for you with our 7 days exchange policy. And incase if the conditions you applied for refund are not in the exchange policy criteria then our support team will reach out to you for clarification.
Focally doesn’t provide direct refunds but will allow for exchanges instead with the 7 day period time. And in case if there is refund occurs then maximum refund amount a customer can receive for any order will be equal to or less than the total amount credited to Focally for that specific order. If any portion of the amount has already been refunded for any reason (including, but not limited to, custom charges, delivery charges, etc.),
It will be considered a partial refund and will be deducted from the available refund amount. Under no circumstances will Focally be liable to refund or reimburse more than the total amount credited to Focally for any order. Incase if the customer has made a prepaid order and is not able to receive the order even after Focally’s attempts on the delivery dates to the customer then the refunded amount will be deducted with the delivery charges incurred to the company from the invoice value amount of the customer’s order.
Focally takes utmost care in delivering you the best in quality products and services, Still if the user is unsatisfied with the service or the purchased product, we do maintain an easy return and exchange policy by contacting us through the email icon hovering in the right end corner of this page. The conditions to meet the requirements are provided under the support section below.
Return of the product is accepted only in exceptional cases as mentioned below:
To avail this service users need to maintain a visible proof of the damage and it needs to be taken in a video format while unboxing the product along with opening seal for easy and swift resolution.
Exchange of the product is accepted in the following:
To avail this service users need to maintain a visible proof of the damage and it needs to be taken in a video format while unboxing the product along with opening seal for easy and swift resolution.
When the product satisfies the conditions specified in the allowed conditions for return and exchange of the product, Then customer can raise a request through the email icon hovering in the right end corner of this page with a valid purchase invoice delivered along with the product or with a copy of invoice downloaded from the website account page along with supported documents to validate your concern like proof of damage. After the submission of the necessary request our customer team will validate your request and get back to you for any further redressal or arrange for exchange or return of the product as required by the customer based on satisfying the specified conditions. Once a return or exchange is accepted, All the details after confirming the return or exchange will be conveyed to the customer through a registered email address and registered contact number and we will arrange for a pickup from your doorstep and the product will be verified by the delivery partner for confirming if all the accessories and packaging material in their original condition along with a valid purchase invoice. The time for return pickup will be 4-7 days from the date of approval of the request. Time for exchange of the product will be 4-7 days from the date of approval of the exchange request to delivery of the new exchanged product to the customer. In case of return of the product, the customer will be getting the refund amount back to his original account within 10-15 days from the date of successful pick-up of the product by our courier service partner.
The following conditions does not allow you to exchange or return the product
Customized Lenses: Customized lenses are non-returnable unless there is damage from shipping or visible physical damage to the customized lens or temples. Proof of such damage, either in image or video format, must be sent through email. You can find our email address at the email icon hovering in the right end corner of this page
No Audio Distraction: If there is no noticeable audio distraction or noise.
Request Timing: Requests made more than 7 days from the delivery date will not be eligible for exchange. Note that the delivery date is included in the 7-day period.
Physical Damage by Customer: If the product is physically damaged due to mishandling by the customer during unboxing or use. Ensure to handle the swappable frame carefully to avoid any damage caused by the swapping of the frames.
Fit and Style Dissatisfaction: If the user is dissatisfied with the product’s fit or style, they should refer to the size selection guide and frame selection guide before making a purchase.
The cost of shipping related to the return pickup as well as exchange related shipping will be borne by the Focally If the reason for exchange is fair and reasonable and once if its approved by the customer support and details of it will be conveyed to the customer during your interaction with our customer support and the same will also be conveyed through the mail. But if the exchange is requested which is not under fair conditions for Focally then the customer will bear shipping costs.
Focally provides Smart Temples warranty up to 6 months from the date of purchase. Please ensure to keep your invoice copy incase you want to claim your warranty. For customized lenses Focally provides warranty for certain lenses coating only up to 1 year.
Don’t miss out to personalize your Spectunes.
Spectunes Smart Glasses are a wearable technology that combines the functionality of eyeglasses with wireless audio capabilities. These smart glasses feature integrated open-ear speakers and built-in microphones, allowing users to listen to music, make phone calls, and interact with voice assistants without the need for separate headphones or earbuds.Custom lenses can also be integrated into the smart glasses, either directly through Focally or with the help of your optician.
All accessories, including the case and charging cable, are available on the Accessories page of our website. In case you face any issues during purchase, please reach out to our support team via Email, Support Form, or WhatsApp chat, and we’ll be happy to assist you.
Spectunes smart glasses offer impressive battery life, with more than 8 hours of runtime for listening to music and other audio. For phone calls, you can expect around 6 hours of continuous use, ensuring you stay connected throughout your day. And Spectunes has more than 3 days of standby time.
Yes, Spectunes Smart Glasses feature an automatic turn-off function that activates only when the glasses are unpaired from the connected device. This helps conserve battery life and ensures optimal performance when not in active use.
The warranty for Spectunes covers the side temples for 6 months from the date of purchase. Additionally, the lenses come with a 1-year warranty against any defects or issues. Any concerns affecting the functionality of the glasses due to a manufacturing defect will be fully covered under warranty, and we take complete responsibility for resolving them to ensure the quality and reliability of your eyewear.
Before using your new Spectunes Audio Smart Glasses, we recommend visiting our Support Page to watch a detailed instructional video on how to use the product. You can also review the User Manual, which includes important tips and guidelines for operating the glasses safely and effectively. Familiarizing yourself with these resources will ensure you get the best experience right from the start.
No, currently Spectunes does not support the functionality of recording videos or taking pictures. These smart glasses are primarily designed for audio functions such as listening to music, making calls, and interacting with voice assistants.
No, Spectunes doesn’t have any display integrated in them.
To turn on your Spectunes Audio Smart Glasses, press and hold the power button on the side temple for at least 5 seconds, or until you hear “Power On.” Ensure Wireless Connectivity options is enabled on your phone, then select “Focally’s Spectunes” from the list of available devices. Once paired, you will hear a voice prompt confirming the connection. For additional assistance, please refer to the User Guide or Pairing Guide available on our Support Page.
To check the battery level of your Spectunes Smart Glasses, iOS users can view the battery percentage in the Battery Widget after connecting the device. Android users, on the other hand, can view the battery symbol after pairing and check the exact percentage in the Wireless connectivity settings options on their smartphone. This feature allows for easy monitoring of battery life to ensure uninterrupted use of your Spectunes Smart Glasses.
No, prescription glasses cannot be returned once customized, as they are tailored to your specific vision needs. Focally verifies prescription accuracy via communication channels like WhatsApp or Email before production to ensure correctness. Double-checking your prescription details during ordering is essential to avoid issues with your eyewear.
No, Focally does not support direct refunds. However, we offer exchanges for standard products if you contact us within 7 days from the date of purchase. Please note that customized products are not eligible for exchange or refund. We also provide warranty support, so please refer to our Warranty Section for more details. Kindly ensure that you select the right product before completing your purchase. Refunds are applicable only for cases that do not fall under the Exchange Policy criteria.
The Magnetic hinge in Spectunes smart glasses works by using magnets and a hinge mechanism to securely snap the front frame and side temple together. This design allows for easy detachment and attachment of the frames, providing convenience and durability. Additionally, a snap mechanism ensures a reliable connection, enhancing the user experience with seamless functionality. Ensure to handle the swappable frame carefully to avoid any damage caused by the swapping of the frames.
We have provided a detailed Size Guide in the Head Size Guide section to help you determine which frame size best suits your head size and face shape. You can also check the frame measurements listed on the product page, including lens width, bridge width, and temple length.
If you’re still unsure about the right fit, please reach out to us via Email, Support Form, or WhatsApp chat, and our team will be happy to assist you through telephonic or video call for serving you better.
We accept easy and secure payment methods, including UPI, Net Banking, Credit Cards, and Debit Cards. Our payment gateway is powered by GoKwik, ensuring a smooth and reliable checkout experience. In case you face any payment-related issues, please reach out to us via Email, Support Form, or WhatsApp chat, and our team will be happy to assist you.
The products typically take 2 to 7 working days to reach your destination within India. Please use the pincode checker on our product page to view the estimated delivery time based on your location.
For customized orders, the process may take an additional 3–4 working days, depending on the lens power, availability of lenses, and quality check (QC) completion.
Kindly note that delivery may be delayed due to national holidays, local disruptions, or unforeseen circumstances such as package holds or logistics issues. In case of any concerns or delays, we recommend reaching out to us via Email, Support Form, or WhatsApp chat, and our team will be happy to assist you in resolving the issue promptly.
You can drop us an Email through the email icon hovering in the right end corner of this page or you can even reach out to us using our socials. Another way is to reach out to us using our WhatsApp chat support. If the inquiry is urgent we will make sure to reach out to you as soon as possible over the call.
Please note that if your order includes customized lenses, we will not be able to process an exchange. However, if you wish to exchange the frame and agree to bear the lens cost again, we can arrange an exchange for the frame of your choice.
In both cases — whether due to customization or non-fitment of glasses — the customer will be responsible for the to-and-fro shipping charges and the cost of the new lenses.
If any damage occurs to the frame during return transit, the repair or replacement cost will also be borne by the customer.
All customized orders go through a thorough Quality Check (QC) process before dispatch. Each order is accompanied by a lensmeter slip, which includes the respective prescription details and customization information.
In case you feel that the lens power is incorrect, please share a lensmeter slip or report from a nearby optician as proof. Our team will review the issue and initiate the necessary action once the product is received at our facility for verification.
To provide your eye power details to Focally, please fill out the Prescription Section during customization.
You will have three options for submission:
Make sure to include all relevant information such as Sphere (SPH), Cylinder (CYL), Axis (AXIS), and, for progressive lenses, your Pupillary Distance (PD) details as well.
Our Spectunes Customer Support team may reach out to you for assistance or verification if necessary to ensure accurate customization of your eyewear. For any further assistance, please feel free to contact us via Email, Support Form, or WhatsApp chat.
If you don’t have your prescription readily available, no worries — you can still proceed with your order. Simply select the “Submit Later” option during customization and provide your prescription details once they are available.
Providing your prescription ensures that your lenses are crafted accurately to match your specific vision needs. For any assistance or guidance in submitting your prescription, please reach out to Spectunes’ Customer Support team, and we’ll be happy to help.
We are actively working to collaborate with partners in your nearby location, and we’ll be there very soon. In the meantime, you can check out our product images on the website for a closer look.
We also offer a video call option where our team can showcase the product and assist you with any queries in real time.
Requests for exchange must be raised within 7 (seven) days of receiving the product. Please note that only exchanges are available — no returns or refunds will be provided.
The customer is required to send the product to our facility for verification. Once the product has been inspected and approved, we will confirm the exchange. If any damage or recovery is identified due to transport issues, product or packaging damage, or any similar reason, the respective charges will be borne by the customer.
For products with prescription lenses, the customer will also be responsible for the to-and-fro shipping charges and the cost of the new lenses.
Spectunes Smart Glasses are designed to be water-resistant, offering protection against sweat and light sprinkles. However, they are not fully waterproof and should not be submerged in water or exposed to heavy rain. For optimal performance and longevity, avoid wearing them during activities where they might be heavily exposed to water.
Spectunes does not support simultaneous connection to two devices. Currently, they allow connection to one device at a time for optimal functionality and user experience.
The charger for Spectunes operates at 5 volts (5V). This voltage is standard for many electronic devices and ensures compatibility with common USB charging ports and adapters.
Yes, Spectunes Smart Glasses feature a built-in microphone that allows you to make and receive hands-free phone calls while your device is connected to your phone. You can easily activate your device’s voice assistant through the glasses once connected, or answer and manage calls directly using the touch controls on the glasses.
They mean the same thing: the strength of your prescription. If you're nearsighted you will have a minus (-) before your values, and if you’re or farsighted you will have a plus (+).
This is for people with astigmatism. This is when one part of the eye needs more correction than the rest. The Cylinder value is written with a minus (-) sign.
This is only for people with astigmatism. The axis is a number between 0 and 180 and determines the orientation of the Cylinder (CYL).
This mainly applies if you have Progressive or Bifocal power. This mainly specifies the near spherical power or for presbyopia. Incase you want only near power, you can fill in AP value as per your prescribed details.
If you have only one PD value above 50, then please divide that by 2 & fill in both
eyes equally. For example for 64 PD value, Fill it with 32 and 32 for Right and Left.
In case doctor has specified these separately for each eye, you can fill them separately.
You can leave the input box empty if you don’t have them in your vision correction details.
